Frequently Asked Questions

This section has been completed for those of you wanting answers to questions about our service. Don’t be hold back with your questions. If there is no answer here, please use our contact form to let us know what information we have not provided. Thank you once again for your continued service.

Should I use Teddy Bear Cleaning?

Teddy Bear Cleaning has been providing local residents with flexible and reliable residential cleaning and we don’t plan on stopping anytime soon. We clean hundreds of homes every week and believe that we have perfected our formula for great service.

We know that you’re an individual with circumstances that are entirely unique to you. We help you identify what your needs are, and then we provide you with services that have been specially tailored just for you.

Can I trust the cleaners in my home?

We are very particular about who we hire.

Every Teddy Bear Cleaning employee undergoes a rigorous screening process that includes extremely thorough criminal background checks. Additionally, all Teddy Bear Cleaning employees are fully insured and bonded.

Our employees are all given top-notch training to meet our demanding standards, and we regularly conduct quality inspection checks.

Trust is a vital component of our business. We pride ourselves on having earned the trust of hundreds and hundreds of customers and plan on keeping it that way

Do I pay any taxes or liability ?

No. Teddy Bear Cleaning’s goal is to reduce the number of your responsibilities in life; certainly not add to them! Most homeowners are unaware of the risks of hiring independent cleaners, who often pass the liability for work-related injuries and the responsibility of payroll taxes onto their clients.

As a professional cleaning service, we are responsible for all elements of our staff’s employment, including payroll taxes and Workman’s Compensation in the event of an injury. The only thing you ever need to worry about is how we can best serve you.

How do I get started?

First thing you do is give us a call and the first thing we will do is visit your home to discuss your individual cleaning needs, and to give you a free estimate. We will provide you with a comprehensive list of our wide range of services, so that you may choose what you’d like us to do for you.

Together we will create a work order tailored to your specific requests, and you will be provided with a copy. This is not a contract, but merely another way to guarantee you our personalized, consistent and timely service,

Should my place be cleaned often?

Teddy Bear Cleaning offers regular housecleaning on a weekly, bi-weekly and monthly basis. In addition, we are available for special one-time cleans. These include move-in/move-outs, deep cleans, new construction clean up, and occasional maintenance cleans for customers that just need a little extra help.

Our most popular visit is every two weeks, but we will schedule according to your needs.

Do I have to sign a contract?

No. There are no contracts to sign. We are happy to earn your business each time we clean.

Am I required to be home?

You do not need to be home, although of course you’re welcome to be. Many of our customers provide us with a key to their home and, when necessary, alarm codes. We keep your keys and access information extremely secure.

Will the same cleaner always come?

We want you to enjoy the kind of continuity in your service that allows you to never think twice about it. We make every effort to send the same cleaner to your home for each visit.

Our goal is to provide you with consistency no matter what; even if circumstances demand a staffing change. Every employee is extensively trained to utilize the same efficient, effective cleaning techniques.

We begin our relationship with you by visiting your home and creating a customized work order for your needs, so that you can always count on receiving the same great, personalized service to which you’re accustomed.

What if something gets damaged?

In the unfortunate event that a breakage occurs, we will promptly make every effort to have the item repaired or replaced. All Teddy Bear Cleaning employees are fully insured to guarantee the safety of your possessions.

Do you guarantee your work?

Absolutely. We have a 100% satisfaction guaranteed policy.

Our goal is to give you the best cleaning possible each time. If something is not done to your satisfaction, call us within 24 hours and we will correct it for free, or give you a credit on your next clean.

How do I pay for my cleaning?

Payment is due the day the service is performed. You may pay by check, Visa, or Mastercard.

Many customers leave a check, payable to Teddy Bear Cleaning, on their kitchen table or countertop. For your convenience, if you prefer paying by credit card, a number may be left on file with us to use for each cleaning.

One-time cleans require a credit card payment.

Do you offer gift certificates?

Yes we do! Teddy Bear Cleaning makes a great gift, whether it’s for Mother’s Day, Valentine’s Day, a birthday or anniversary, or even to help a friend through a difficult time. Whatever the occasion, our gift certificates can be sent straight to the recipient or to you. Contact us for information.

What if I have a pet?

Pets are not a problem. We do need to be notified if you own pets, and we like to know their names. If you have any special requests regarding your pets, or there are any special circumstances we should be aware of, we will want this information to be included on your work order.

Should I tip my cleaner?

Tips for our cleaners are neither expected nor required. Leaving them a simple note letting them know how well they did will mean a lot to them. Our cleaners want to know that their work met or exceeded your expectations. However, if you do wish to leave a tip, please place it on the kitchen counter.

What If my cleaning is on a holiday?

If your scheduled cleaning falls on a holiday, we will contact you approximately one month in advance to reschedule. Our office observes the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.

Can I hire a cleaner directly?

Our employees are not available for direct hire. A great deal of time and resources is put into hiring our staff.

Each employee signs a contract with us agreeing not to solicit or accept direct employment from any of our customers for a period of two years from the date that employee last worked for Teddy Bear Cleaning.